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 Thursday, October 09, 2008
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Customer Satisfaction

This came into our applications department recently from a new EDGE2 customer:

"Thanks for sending the test document on the Ultra-fine Circuit program. It was a big help, along with the input on looking at the block by block function in the diagnose screen. I now have a lot better understanding of how time control breaks down into segments and how much time I'm actually spending on each portion of each process. It was also interesting on how MC Method 13 has 3 segments to each process and Method 93 has 7 segments. It still amazes me on how the operator has virtually an unlimited amount of options when it comes to programming. The amount of information that's available to monitor every portion of the burn is a big benefit that was unheard of with our old machine. Every day I'm more and more convinced we made the right decision in going with Makino. Thank You."

This customer does a lot of carbide punch back-burning, and has seen a dramatic decrease in processing time on the Makino EDGE2 as compared to the other sinker they had been using. They also do a lot of carbide face details, and have seen improvements in surface finish, surface integrity, and geometric accuracy in these applications.  We did a webinar on the back-burning process back in October 2007, entitled Back Burning Punches. This webinar, along with our entire webinar archive, can be viewed for free at www.makino.com/library.

High Speed Burning
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